Siddhartha BankSmart XP is a convenient and safe mobile banking service offered by Siddhartha Bank by the help of which you can get instant access to your accounts.
Siddhartha BankSmart XP offers a variety of services and other value added features will be incorporated in coming days. Some of the existing features are:
If you are an account holder of the Bank, you can register for BankSmart XP by visiting your nearest branch. Once you are registered, you will get an SMS alert of successful registration. For activation, you need to download the BankSmart XP app from Play store or App store. Click on “Register/Activate”, accept terms & conditions, enter your mobile number, accept the SMS charges, and activation code will be generated. Once you are redirected to native SMS app, click on send for completing the activation process (Make sure to use the same mobile number which was registered in the Bank). Get back to the application and enter the OTP. On validation of OTP, enter your account number, follow the guided steps to set login Password, transaction PIN, security question, email ID and start using the application.
Note: The process will be different for customer residing abroad.
You need to visit the nearest Siddhartha Bank’s agent. Once your user is created by agent, you need to download the BankSmart XP app from Play store or App Store. Click on “Register/Activate”, accept terms and conditions, enter your mobile number. You will get OTP on your registered email ID. Using the OTP, you can set your login Password and transaction PIN, security question and start using the application.
Yes, self-registration is possible without visiting branch. For that, download the application from Play store or App store, click on “Register/Activate” and follow the steps mentioned in point no. 3. Make sure to register with the same mobile number which was provided during account opening.
However, with self-registration you will be provided with minimal payment limit. If you wish to enable full financial role, you need to visit your nearest branch and fill the required form.
Yes, non-account holders can also subscribe to Siddhartha BankSmart XP where other than account related services can be enjoyed. Non-account holders can directly download the application from the Play store or App store and can self-register. Mobile number entered by you will be recorded as non-account holder, and you will be registered accordingly.
When the non-account holder turned to account holder in future, the customer can link the account to BankSmart XP and can have access to the account related services as well. You need to visit your nearest branch to convert non-account holder to account holder user.
Siddhartha BankSmart XP can be used from two channels; via Mobile application and Web.
For mobile application, download the application from Play store or App store:
and for web, follow the link: https://banksmartxp.siddharthabank.com/
Siddhartha BankSmart XP supports both SMS and GPRS mode. In case of SMS mode, an SMS will be pushed for every request and response will also be delivered in SMS itself. For GPRS mode, the request will be executed via internet using ion WiFi, GPRS/3G/4G.
If you forgot your password, click on “Forgot Password” button in the login page. Accept the applicable charges, enter your mobile number, accept the SMS charges, and an activation code will be generated. You will be redirected to native SMS app and send that message for verification (Make sure to use the same mobile number which was registered earlier). Once the code is validated, OTP will be received in the mobile number. Enter the OTP and submit, once it is validated, enter your account number, answer the security questions set by you while/after registration/activation. On verification of security questions and answers, you can set new log-in Password and transaction PIN.
Alternatively, you can request for forgot password/pin visiting your nearest branch or agent (for international customer).
No, you can’t. Activation, self-registration, Password/PIN reset can only be done using mobile application.
Login Password is the password to login with GPRS Mode. Upon login if you wish to execute any financial service such as Fund Transfer, TopUps etc, you need to use your transaction PIN for completing the transaction in GPRS Mode. Likewise, if you are using SMS mode, you need to input transaction PIN for every request.
However, if you are using Web, login Password is used to login the application and to perform the transaction thereafter, you will receive OTP in your registered mobile number and email ID.
No, you cannot do it in SMS mode but it is possible in GPRS mode. However, you are highly recommended to update your mobile number immediately visiting the nearest branch.
If you try to login with new mobile device, mobile application will request to authorize the new device. As you authorize new device, verification code will be generated. You will be redirected to native SMS app and send that message for verification (Make sure to use the same mobile number which was registered earlier). Once code is validated, OTP will be received in mobile number. You need to enter the OTP received and upon validation of the OTP, your new device id will be stored and you will be able to use the BankSmart XP from your new device.
Go to statement after login and click on 3 dotted line (…) of the disputed transaction and raise the dispute selecting the appropriate fields/values. Your dispute will be handled by our customer care team.
Usually, the error message is generated if you are using a DUAL SIM mobile. In case of dual SIM mobile, Siddhartha BankSmart XP sends message from your default SIM. Hence, you need to change your default SIM with the registered number in BankSmart XP. If you are not able to set the default SIM from setting of your mobile, then either change the slot of the SIMs or visit your nearest branch to change the registered mobile number to another.
To know if you have financial role to perform the transaction, go to “My Profile” page, you will be able to see your profile in top of the page itself.
The annual subscription charge is mentioned in the STC of the Bank which can be reached in the Bank’s website.
Cardless Withdrawal is a banking sevice that allows customers to withdraw cash from their accounts without using a physical debit card. Instead of a card, the customer can initatiate a cash withdrawal using their mobile device or an ATM machine by entering OTP.
A Cash Deposit Machine (CDM) is an electronic device that enables users to deposit cash into their Bank accounts without having to interact with the Bank Teller. The machine accepts cash for denominations of NPR 1,000 and NPR 500 only. The machine will count cash automatically and identify any counterfeit and damaged notes without any manual intervention. The deposited funds are then credited to the User's bank account in real-time.
1. Select the "Deposit" option on the Cash Deposit screen to start the deposit process.
2. Cash Deposit Machine (CDM) will request for Mobile Number of cash depositor for authentication where an OTP will be sent to provide mobile number.
3. Please Input 6-digit OTP received in SMS and upon successful OT validation and input the Depositing account number and press "Continue" option.
4. CDM will display the account details in screen and please verify the account details and press "Continue" option for further processing. The deposit cash should not exceed NPR 99,500 at one time.
5. Place the cash in the hopper, CDM will count notes to hold in stack and display the amount for those notes which can be accepted for deposit. However, notes that are Counterfeit, Damaged and Folded will be presented back immediately.
6. Counterfeit and Damaged will never be accepted for deposit however for Folded notes, please unfold the notes and reattempt to deposit by pressing “Continue" option. CDM will recheck those notes and display the final count in screen.
7. Please press "Confirm" option if the displayed amount is correct.
8. CDM will generate and present a slip to which contains information regarding Failed/Success Status, Note Counts, Deposited Amount and Unique ID number.
9. In case CDM is not able to execute accounting entry for deposit due to various dependencies like Network, API Breakage, CBS Down etc. please contact the Bank’s staff.
SBL International Travel Card is a prepaid card which is issued against passport facility for exchanging foreign currency to the Nepalese citizens who are travelling to abroad. Confirmedair ticket and passport with valid visa is required to get foreign currency or any exchange facility provided by Nepal Rastra Bank. International Travel can be used all over the world except India. International Travel card will be issued in USD currency and can be used for purchase, cash withdrawal purpose and online purchase.
You can apply for Int’l travel card from any branch of the Bank. The Card is issued within 30 Minutes.
Yes. Your card needs to be activated, prior to performing any transaction.
Yes. After activation, you need to change the PIN from SBL ATMs or NEPS member banks’ ATM. Then only International Travel card can be used for purchases or cash withdrawal facilities.
Any Nepalese citizens can apply for SBL International Travel Cardwith valid Visa and confirmed air ticket.
No, Account is not required for SBL International Travel Card.
You have to contact Siddhartha Bank’s Call Center at +977 14443410(7:00 AM - 10:00 pm 365x7 days) to block the card immediately and confirm the last transaction which is performed by using your card too. You can request the following contact details to block the card.
Telephone Number : +977 1 4443410 (Direct Line), 4442919 Ext. 2415
Viber Number: 9851242919
Rs.1000.00 for the first time and next time onwards Rs. 500 per load will be charged. The Card will be valid for 2 years.
No, others cannot use your card.
|Per Transaction Limit||USD 500/- to USD1000/-|
|Daily Limit||USD 1,000/- to USD 1,500/-|
|Monthly Limit||USD 2,500/- to USD 5,000/-|
Yes, there is a limit of USD 2,500/- against the passport facility generally as per NRB. An additional amounts can be added based on NRB directions and special permission from NRB.
TELEPHONE NUMBER:+977 1 4443410 (Direct Line), 4442919 Ext. 2415
Please register a written complain to your nearest branch with the following details
We will reimburse the amount to your account after verification of your claim.
It will take about 3 working days if it is the case of withdrawal from SBL ATM. If it is the case of withdrawal from other bank’s ATM, it will take at least 45 days.